Director of Academic Communication — SNHU

Manchester, NH – South Commercial Street

Southern New Hampshire University is currently seeking a Director of Academic Communications. The Director of Academic Communication promotes internal culture through clear, transparent communication, while supporting Global Campus Academics’ thought leadership presence and reputation for academic quality internally and externally. He/she will focus on internal communications and change management (75%) and external communications and thought leadership (25%). The Director will collaborate with members of leadership to craft the communication plan to support the short- and long-term strategy of the organization. He/she demonstrates strong, consistent, servant leadership to his/her team.

The Director will develop, implement, and measure a robust, multi-channeled internal communication plan that elevates internal understanding of key academic processes, initiatives/projects, progress/results, messages, opportunities, and metrics.  He/she will contribute to and reinforce the strategic priorities and direction of the department through clear, transparent communication. A core responsibility will be serving as a subject matter expert in building change management capabilities for the organization, ensuring internal clarity and alignment.

He/she will also provide Global Campus leadership for the following collaborative activities:

  • Events & Activities to include Commencement, Honors Ceremonies, Academic Meeting, Academic Town Halls, etc.
  • Visitors and presentations to include tours, presentation preparation, visitor logistics, etc.
  • Internal publications, informal communications, and other methods to ensure employees receive relevant information in a timely manner

The Director will work as part of a collaborative, engaged organization to develop and reinforce thought leadership that elevates SNHU’s academic reputation externally.  Activities include annual external reports, blogs, publications, presentations, conference attendance, etc.

Essential duties and responsibilities of this position include the following:

  • Aggressively promote internal culture through communication and training, while growing thought leadership presence externally
  • Develop survey strategy that can measure academic communication perception/effectiveness and inform future planning
  • Consult on and/or lead the design, development and implementation of communication plans for selected strategic academic initiatives
  • Build Academics’ reputation for quality internally and externally via an internal NEASC preparation campaign, academic blogs, Academic Spotlights, pursuit of a national award, sharing academic achievements and other activities
  • Provides expertise and guidance in developing and executing strategic communication plans and tactics for COCE Academics initiatives
  • Assist with the development of University-wide communications as needed
  • Produce accurate, high-quality communications within tight deadlines
  • Incorporate the university’s look, feel and brand in all publications
  • Maintain currency with evolving communication strategies and tools
  • Use employee feedback and data to drive improvements to communications initiatives
  • Produce thoughtful and well-written content including: announcements, memos, presentations, emails, or one pagers

Minimum Qualifications:

  • Bachelor’s degree in communications, journalism, English or a related field
  • 5 years of experience in a communications leadership role
  • Experience with social media and digital publishing, editorial services and crisis communications required
  • Excellent written and verbal communication skills
  • Strong project and time management skills with the ability to work in a fast-paced environment
  • Approachable and highly collaborative individual who can field numerous inquiries, prioritize, and execute
  • Background in change management and organizational development

Preferred Qualifications:

  • Masters Preferred, while experience in higher education is desirable but not required
  • 5-10 years of internal communications experience

Working Hours:

  • Typically Monday through Friday, 8:00am to 4:30pm with flexibility to meet business demands as needed.
  • A background check is required for employment. Please submit a cover letter, in addition to your resume, with your application.

Why Join SNHU?

Southern New Hampshire University (SNHU), founded in 1932, is a private, nonprofit, accredited institution located in Manchester, New Hampshire. We value teamwork, openness and diversity, and believe every employee has a voice in driving our success. We’re proud to have been recognized for 11 consecutive years as a Great College to Work for by the Chronicle of Higher Education. Our competitive benefits package includes tuition reimbursement, employer contribution to Retirement Plan, affordable Medical, Dental, and Vision coverage, and generous paid-time off.  We’re constantly seeking creative, collaborative, and hard-working talent to join our team! Come be a part of innovation and education!