In the age of hashtags, trends and social media, could empathy be the key to effective transformational leadership and meaningful business practices? Empathy is being called the hottest trend in leadership and companies are training their executives to use more empathy in the workplace, and implementing the use of customer empathy maps to better connect to customers. This session will give participants the opportunity to discuss strategies and tools that can improve organizational performance.
Meet the Speaker: Sophia Koustas
Sophia is currently instructing Organizational Leadership courses for SNHU College of Online and Continuing Education School of Business. She is fascinated when concepts taught are also encountered in real-life situations and projects. Passionate about the arts, with extensive knowledge and experience in management and organization of large and small-scale cultural events and productions. Uses a creative approach, personalized design, and strategic style that cater to the organizational needs. Great interest in Leadership, Entrepreneurship, Innovation, Corporate Social Responsibility, and Biomimicry as these evolve in various industries. PhD student at Northcentral University studying Industrial Organizational Psychology.
When: Friday, September 15 from 3:30 p.m. to 5:00 p.m.
Where: The NHHEAF Network Organizations, 4 Barrell Court, Concord, NH 03301
Cost: Members: $15.00 • Non-Members: $20.00 • Students/Interns: $5.00