NHPTV, New Hampshire’s PBS Station is seeking a team-oriented individual to manage all aspect of customer service and fundraising support to our viewers and members and manage our member database and member accounts, process donations, data hygiene, support marketing and cultivation efforts.
DUTIES: Customer Service: Provide exemplary customer service to members. Manage complex membership database. Answer and respond to all incoming calls, emails and letters. Capture member activity in database. Develop broad knowledge of NHPTV programming, special events, services and benefits in order to promote NHPTV membership and mission. Gift Processing: Process new donations. Manage existing member accounts, acknowledgement letters, and all aspects of the Donor Retention Program including contacting the donor to update payment method, mailing and processing pledge reminders, and working with vendor to verify reports and data. Data Hygiene / Process Improvement: Review reports, performing mail merges, identify issues, and perform data hygiene. Work with vendor using case management system to report and resolve member and/or data-related issues. Support various marketing efforts. Support Cultivation of Major Donors and NHPTV KIDS Club. Other duties as assigned.
QUALIFICATIONS: Bachelors degree and 3 – 5 years high level customer service, proficiency with Microsoft Office Suite, problem resolution and ability to communicate effectively in writing and verbally. Experience with customer relations management (CRM) systems and a multi-platform integrated system is highly desirable. Fundraising experience preferred. Highly organized, ability to prioritize, a keen eye for accuracy, and ability to work as part of a team highly desirable.
Salary: $15.25 – $18.75 per hour (Non exempt)
Qualified applicants who wish to apply may submit an application, cover letter, resume and references to Dorinda Ouellette, Director of Administration and Human Resources, New Hampshire Public Broadcasting, 268 Mast Road, Durham, NH, 03824 OR via email to firstname.lastname@example.org. Only qualified candidates will be considered.
It is the policy of New Hampshire Public Broadcasting to provide equal employment opportunity to everyone. NHPB does not discriminate in recruitment, selection and employment on the basis of race, color, religion, sex, age, national origin, sexual orientation, disability, veteran’s status or marital status. Women and members of underrepresented minority groups are strongly urged to apply.